Construction Jobs
Office Junior
- Salary: £20000 - £25000 per annum
- Type: Full Time
- Region: UK - London
- Town/City: Chingford, London
- Posted: 16/12/2025
- Listed in: Administration & Secretarial
- Reference: fdhoj_1765876285
Job Description
Office Junior
Permanent
20-25K per annum based on Experience
Based in East London
0800-1700
- Deal with day to day telephone and email enquiries from tenants and Clients, in a timely and professional manner
- To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved
- Promote an efficient and professional image to all customers, maintaining a high standard of customer service at all times
- To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
- Daily call round to confirm appointments to prevent high no access rate
- Ensure adequate and clear job notes and instructions are provided.
- Prioritise allocation of emergency and vulnerable tenant jobs
- To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
- To build and maintain professional working relationships with those inside and outside of the business
Experience
- Ability to provide excellent customer service.
- Excellent written & verbal communication
- Ability to understand and retain new information and skills
- Good attention to detail
- Excellent planning skills
- Able to work as part of a team
- Decision making and being able to work on own initiative as well being able to find solutions
- Ability to multitask and adapt using various applications
- Good IT skills including experience of using Microsoft packages such as Outlook, Word, Excel.
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